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Welcome to the BODIQUE FAQ page! Here, we’ve compiled answers to some of the most commonly asked questions to help you better understand our products and services. If you don’t find the answer you’re looking for, please feel free to contact us directly.
Shipping Information
How much does shipping cost?
We offer free shipping delivery on order above ₹799. otherwise we charge minimal charges for delivery as per location.
If order COD, then there is a non refundable convenience fee of ₹59/- on all COD order.
What shipping options do you offer?
We offer standard and express shipping options. Standard shipping typically takes 5-7 business days, while express shipping usually arrives within 2-3 business days. Shipping times may vary depending on your location.
Do you ship internationally?
Yes, we offer international shipping to many countries. Please check our shipping policy for a list of countries we ship to and the associated shipping costs and delivery times.
Do I receive an invoice for my order?
Once your order has been completed or received to you, we’ll generate invoice and attach with order details in my account. You can download rom there. Also you will get invoice in email when order fulfilled.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our website or the carrier’s website to monitor your shipment’s progress.
Payment Infomation
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and UPI. All transactions are secure and encrypted.
Is it safe to use my credit card on your website?
Yes, we use industry-standard encryption and secure payment gateways to ensure your personal and payment information is protected.
Can I use multiple payment methods for a single purchase?
At this time, we can only accept one form of payment per order. Please choose the payment method that works best for you
I Placed an Order with Cash on Delivery (COD) but Now Want to Pay Online. What Should I Do?
If you’ve initially chosen Cash on Delivery (COD) and would now prefer to pay online, please contact our customer support team. They will provide you with our bank account details so you can transfer the payment directly. Once we confirm receipt of the payment, we will process and ship your order as a prepaid order.
Alternatively, you can cancel your current order and place a new one using an online payment method.
Order Information
How do I place an order?
Placing an order is easy. Browse our collection, select the items you wish to purchase, and add them to your cart. When you’re ready to check out, follow the prompts to enter your shipping and payment information.
Can I change or cancel my order after it’s been placed?
Once an order is placed, it is processed immediately to ensure prompt delivery. If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience this may cause. Please contact our customer service team with your order details and a photo of the damaged or incorrect item. We will arrange for a replacement or refund.
Do I receive an invoice for my order?
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How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our website or the carrier’s website to monitor your shipment’s progress.
Signup/Login Information
Do I need an account to place an order?
While you can place an order as a guest, creating an account allows you to track your order history, save your favorite items, and receive updates on new arrivals and exclusive offers.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page. Enter your registered email address, and we will send you a link to reset your password.
How do I create an account?
Creating an account is simple. Click on the “Sign In” button on the top right corner of our website and fill in the required information. You’ll receive a confirmation email once your account is set up.
What is "My Account"?
“My Account” is a personalized section on bodique.in that allows you to manage your information and orders. By accessing “My Account,” you can:
– View your order history at any time.
– Update and edit your personal details such as email address, phone number, and shipping address.
– Change or reset your password.
– Track the status of your current orders.
This feature ensures you have full control over your account information and can conveniently monitor your purchases.
How can I edit my details?
You can edit your personal details from My Account Section. Once you login you can access all details in My Account section.
What Are the Advantages of Creating an Account on Bodique?
Creating an account on Bodique offers several benefits.
Firstly, registered customers receive exclusive marketing information on promotions, new products, and special offers.
Additionally, once you have entered your address details, you won’t need to re-enter them for future orders unless there’s a change in address.
Moreover, having an account allows you to log in and review the order history of all transactions made on that account, making it easier to track your purchases.
Exchange/Return Information
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 15 days of receipt. Please ensure the products are unused and in their original packaging. For detailed instructions, visit our Return Policy page.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions on how to return the item.
How long does it take to process a return?
Once we receive your returned item, we will process it within 5-7 business days. Refunds will be issued to the original payment method, and exchanges will be shipped out as soon as possible. For more details visit Return Policy Page
Offers/Promotions Information
Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on our latest offers and exclusive deals.
Can I use multiple discount codes on a single order?
Our system only allows one discount code per order. Please choose the code that provides the best savings for your purchase.
How can I redeem a discount code?
Enter your discount code in the designated box during checkout. The discount will be applied to your order total before you complete your purchase.
